Privacy Policy

1. Introduction & Scope

At Call Camp AI, we take your privacy and data security seriously. This Privacy Policy details our practices regarding the collection, processing, usage, and safeguarding of Customer Data and personal parameters when you engage with our AI-driven voice agent platforms, campaigns services, API endpoints, and associated software tools (collectively, the "Services"). By accessing our Services, you consent to the data governance structures outlined in this policy.

2. Data We Process

We process several categories of information to provide a secure and high-performing voice automation platform:

• Account Credentials: Standard registration details, including your full name, business email address, company contact number, and commercial credentials.
• Campaign and Telephony Data: Outbound campaign recipient lists, call configurations, scheduling parameters, audio recordings of calls, transcription logs, and voice configurations imported to train voice assistants.
• Integration Payloads: CRM sync tokens, third-party database attributes, and API payloads connected by the Customer to personalize voice agents.
• System Telemetry: Log files, browser user-agents, IP addresses, access timestamps, and telemetry metadata generated dynamically during Platform operations.

3. Purpose of Data Processing

Call Camp AI utilizes your information for targeted business operations and system stability, including:

• Service Delivery: Hosting custom voice assistants, initiating campaigns, routing phone calls, generating transcripts, and populating analytics dashboards.
• System Optimization: Fine-tuning model accuracy, optimizing voice response speeds, and debugging telephony connection failures.
• Billing and Invoicing: Managing payment methods, verifying minute overages, and generating invoices.
• Security and Compliance: Monitoring for fraudulent call activity, maintaining Do‑Not‑Call suppression compliance, and preventing spoofing.

4. Sub-processors and Third-Party Sharing

We only share information with approved sub-processors essential to delivering our calling platforms:

• Telephony and Routing Providers: Global carrier networks and communication API vendors to terminate and route voice calls.
• Infrastructure and Storage: Secure cloud database hosts, server networks, and CDN managers.
• Legal Requirements: Disclosing details to government authorities if required by law, court mandates, or local regulatory compliance programs.

5. Information Security

We implement industry-standard physical, administrative, and technical controls to protect your data, including encryption protocols for voice recordings and transcripts both in transit and at rest. While we maintain extensive security frameworks, no method of digital transmission or database storage can be guaranteed to be completely secure against all potential breaches.